<br>AANR Weekly Report for October 27, 2006<br> Erich Schuttauf, Executive Director<br>Undressed.But Not Unwary<br>About six months ago an AANR club owner in the Northeast received a promising – if a bit unusual – e-mail from a prospective guest, who also claimed to be a pastor. The message stated that his group was seeking to book about 10 rooms of the resort for a retreat to be attended by members of his church.<br>"I thought it was a little strange that a church would be interested in holding a retreat at a nudist facility so I contacted the AANR office and casually mentioned it," says this owner. Kissimmee's immediate response: It smelled suspiciously like a con game that burned one of AANR's other clubs just a few months earlier. <br>Half a loaf beats no loaf. In this scenario, a person contacts a campground, hotel, or resort property, often identifying themselves as a clergyman, sports coach, or person in a similar position of trust. They then express an interest in booking a respectable block of rooms, or even renting out the entire place, for an event. Clever ones know to send these messages inquiring about accommodations off season, when management is likely to be more interested in making a deal.<br>After negotiating a price that 05 be a little generous, the contact promises to send a hefty deposit and does so.typically in the form of a check. References on the check – which is virtually always out of the state or even out of the country – belie additional credibility with "XYZ Church" or "XYZ University" imprinted therein. A follow-up e-mail confirms that the check's been received and the reservation made good.<br>To this point, it's been only an inconvenience for the club operator, but money's about to be made. That's when the contact phones a couple days later to explain that, due to unfortunate circumstances (the church burned down, a spouse died, the team faced budget cuts), the group must cancel its trip. The contact adds a dose of humility, apologizing repeatedly while sympathizing that he or she knows how costly it can be for a business to hold rooms it can't rent to others. They say that they would be grateful if they can get back just 50 percent of the deposit; the business can keep the rest for its trouble. If all goes to plan, a valid check for that 50 percent is in the mail before the business is notified by the bank that the original check is no good. <br>Unexpected guests. The story above is but one of those shared with AANR by frustrated clubs. Another variation involves the guest who doesn't quite tell you everything when they make arrangements for themselves, or even their group.<br>For one club owner that meant that the group looking to camp for a weekend while "exploring the body's spirituality and metaphysics" was really – well, there's no way to put it more tactfully – looking to spend a weekend exploring each other's bodies. A fellow member of the club who heard second hand about the group's plans and happened to have also read about the group helped intervene months before the scheduled event.<br>And now our next trick.a vanishing act. Sometimes those who contact clubs aren't seeking money, but they can consume a resource just as valuable: your time. As nudist clubs, most have come to expect the occasional prank phone calls and practical jokes. (Heck, if we had a dollar for every service tech whose buddies dialed his beeper requesting a call back to AANR's 800 number we wouldn't need to play Lotto each week, but that's another story.)<br>The fact is, there are those who cross the line. Consider that earlier this year at least twelve AANR clubs were contacted by college students claiming to represent a group called the "Colors of Naturism" affiliated with South Florida University. They explained that they had perfected a series of nude vignettes which "would probably be of interest to club guests. Our services are complimentary but they help us qualify for college credit. Could we perform on a weekend next month?" Sounds great!<br>Regrettably, while there's a University of South Florida, there doesn't appear to be an SFU. It began to dawn on all when club news from locations that were states apart mentioned that "Colors of Naturism" would perform on the same day. Eventually, one of the earlier-scheduled weekends arrived and the group didn't show. No out of pocket losses, but plenty of hours spent promoting a non-event and plenty of unhappy guests.<br>Testing 1, 2, 3.Once in a while there are contacts with more nefarious purposes on their minds. It goes something like this. An e-mail comes in from someone professing to be a sixteen year old who can drive, is "very mature, and would love to try nudism at your place. Can you tell me more?" Or there's the message laced with hypothetical questions: "Would it be okay if I just_____? Can I bring ____?" Insert what you will in the blanks, but it usually doesn't involve playing tennis or bringing a towel. <br>"I just have to believe that in some of these cases I've been contacted by someone who is probably against nude recreation and is just waiting to see how we'll respond," a seasoned club manager said during a recent telephone conversation.<br>What to do, what to do. Being wary often means balancing two equally important interests. On one hand, businesses depend on customer service and a positive, can-do attitude that isn't helped if we spend all our time assuming the worst about people. On the other hand there are experiences like those described above, all of which have occurred.<br>I'll confess that I never worked on the bunko squad down at the precinct. But I have had an opportunity to listen to many managers who have shared a best practice or two. Here are a few tips that generally come in handy, but maybe you have an experience or a piece of advice you'd find helpful to share. Please send them along by e-mailing to <a href=/group/AANR-NW-eNews/post?postID=KFxpnHWdKUrJ2JLlJE6X4ZICvt_p7yUDJKTgP0LgQrW5HFYvMyeRaoaMiMg1RYqTQtyKWLBACqX0jqUg>clubinfo@aanr.com</a>.<br>Tips:<br>* Ask for the same basic information you would collect on any reservation. Name, address, phone number, but you don't have to sound like you're demanding their rank and serial number too. Phrase questions to demonstrate an interest in quality service such as, "We'd like to be able to reach you if there's a development that 05 affect your stay. Could you please provide me with the best contact to reach you?" <br>* Consider confirming reservations with a major credit card explaining that room charges will apply if a reservation is not canceled within twenty-four hours of a booked stay. Some major hotel chains, though not all, use this strategy. <br>* In the case of a business or tour operator, ask about their Web site. A quick visit will at least give you a little background in anticipation of their visit, and it is often simple to learn when a page was updated or created. <br>* Review AANR's Membership Revocation list, our bad credit list, and club advisories. Our weekly club reports, delivered right to your e-mail box, will also contain a "heads up" on things we've been contacted about. <br>* Call the AANR office and report your experience. We 05 have heard from others who can help you avoid being ripped off or you 05 have information that helps a fellow club owner or manager. <br> Other Scams<br>Here are a few other scams and practices that qualify for our list of dishonorable mentions:<br>The phony toner phoner – A caller explains they are with your photocopier service company and want to confirm the make of your machine and the reading on the copy number-counter. "Good Lord, you're overdue for toner.we'll rush it out to you," they say when you provide the answer. Except that you're not overdue and they're not your service company. When supplies arrive they're typically of poor quality at inflated prices. The ploy is particularly effective in businesses where the person handling payment of accounts doesn't frequently communicate with the person receiving supplies who could alert them to a problem.<br>"Phishing" – When you were a kid your playmate asked you if you had any aces and you told them to "go fish." Today, Internet thieves want your credit card number, bank account information; even screen names, passwords, and other sensitive information. <br>They know you would probably tell them "go fish" – or worse – if they asked for this information outright. So they doctor e-mail messages and include faux corporate logos and graphics to "notify" the unwary that there's a problem that must be rectified lest an account be overdrawn, service discontinued, or privileges suspended. They read, "Please confirm by replying to this message with your username and password, your account, etc." The graphics are convincing. The return e-mail addresses 05 look legitimate (example: <a href=/group/AANR-NW-eNews/post?postID=bepFES2eSykITvvaXeRmMPNubuI-PXXzVBgLoz4vH6SVGt3nTnIrMuLYgIQLBGxXUvXAPgDFVpaqQhA543LOqA>customerservice@ebay.net</a> rather than .com ) but they are not. <br>Viruses, spyware, and Trojan horses – More and more frequently these seem to multiply. Some crash computers. The worst relay sensitive information gleaned clandestinely from your hard drive back to the mother ship.<br>E-mail Extortion – Many clubs lament this one. A past guest vows to repeatedly–and we do mean repeatedly–post negative comments about your business on every travel and nudist-related bulletin board and forum they can find unless and until they get a refund for some inexcusable breach of service. The problem is that such inexcusable breaches seem to happen very frequently for them. We all know about the importance of rectifying guest problems and extending courtesy that keeps good customers coming back, but there are other occasions where you're just being used. <br>Cross linking a deal with the devil – "We'll make a link to your Web site on ours if you'll link to us" is often the start of a mutually beneficial relationship. However, it helps to regularly perform a maintenance check on your list of links to be sure that you aren't linked to www.trouble.com after a few months.<br> Linda Berry, Director of Publications<br>The Bulletin<br>The November issue is on its way to you. The December issue will give you a look back at the happenings in 2006. <br> ART SHOWS WANTED<br>I have been contacted again this year by artists who produce nude art and would like to exhibit at art shows. If your club has an art show that would welcome them, please contact me at <a href=/group/AANR-NW-eNews/post?postID=SPwId0Qr3xhLQ11oDsM0C6UhDWhwjXwxRNlurUsvnGGVP3ZZBt58D6ajGIStJ1AWEP3zViEePlU>editor@aanr.com</a> or 800/879-6833, ext. 235. <br> Carolyn Hawkins, Public Relations Coordinator <br>VISIT FLORIDA<br>As part of Visit Florida, AANR has been invited to set up a booth at the I-75 Welcome Center's fall festival on Friday, October 27, with tourist attractions such as Sea World and Walt Disney World. Erich and I will distribute brochures and promote nude recreation to the travelers. Several hundred visitors usually come by the welcome center during that time.<br> Patricia Orner, Government Affairs Coordinator<br>Trade Shows <br>AANR staff worked this week with AANR-West and Arizona State GAT Chair, Bev Price, to implement the exhibit at The Council of State Governments Annual State Trends and Leadership Forum., to be held in Arizona. This is the final GAT trade show of 2006, and Bev and Steve Vickers will be setting the stage for NCSL 2007 in Boston. <br>Although difficult to quantify, the return on investment on dollars invested in education of lawmakers is high. For example; yesterday AANR staff was able to call on the local AANR member/volunteer from this year's NCSL show to assist in gathering information needed to respond to a call from the Dixon County Sheriff. When someone in that county posted AANR brochures (Enjoy Life Naturally) with an unauthorized addition of a sticker announcing a Fall Retreat – the sheriff called AANR first to check it out – not the local press. This minor incident serves to reinforce that the branding of AANR as the "credible voice of reason" is working. Another return is the enthusiasm and willingness to volunteer reflected by Cameron Bennet in his account of the NCSL experience (see page 7 of the October 2006 issue of The Bulletin).<br> GOVERNMENT AFFAIRS CHALLENGE <br>The Fire & Ice Challenge is in the final 30 days. AANR has increased promotional activities with a new deadline of November 20 and a NEW drawing date of November 27, 2006 and has began sending actual tickets to drawing participants. Additionally when club donations have been received the clubs are automatically entered in the drawing as a pool. This has been advertised in the Weekly Club Memo as "Buy $100-$500 and if your club wins you can hold an on-site drawing with AANR publicity. It's a fun way to do your part and help AANR protect your members' rights." More fundraising activities are planned for 2007 to help with necessary projects. <br>The November issue of The Bulletin announces the last 2006 Challenge with a trip to Mira Vista as the prize. <br> Maryland Assateague Beach<br>Lobbyist Don Murphy reports that he and Carolyn Hawkins successfully delivered sign locations and modest financial contributions to three of the four candidates running in MD District 38B where the Assateague Seashore is located. Only one of the candidates indicated direct opposition to our efforts there. In a state which is predicted to swing Democratic – the money is on the incumbent and the appointed Democrat to win that race which will satisfy the goals of this part of the plan. Don reminded me again that, just as Missouri Rep. Curt Dougherty said at the AANR conventions in 2005 and 2006, AANR must be willing to stay in the face of every politician that we wish to influence if we want them to vote on our side. That means a grassroots campaign strategy offering our members a way that they can keep their privacy and still show their support. That means a PAC that will allow AANR to give more than $150 to an important candidate and be recognized as the industry leader that our branding says we are.<br><br><br><br><br><br> </td>